Delivery & Returns

FREE GLOBAL SHIPMENT

free shipment worldwide for orders over £70 ($87.5)  with the standard delivery.

UK standard delivery: £3.50

Europe standard delivery: £7.50

US & rest of the world: £9.95

Estimated time for delivery: as our fashion is made to order allow us  approx. 6 weeks to deliver your items (depends on your location).

RETURN POLICY

CONTACT US IF YOU HAVE ANY PROBLEMS, COMMENTS OR REQUESTS – OUR TEAM IS HERE TO HELP YOU.

We will accept item(s) provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within the time limits set out below. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. This includes animal hair and fur.  Please bear in mind that if an item came with a hanger, this is also a part of the item and needs to be returned as well.

FAULTY GOODS

  • The Sale of Goods Act 1979 (as amended) provides for the return of faulty item(s). An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 6 months of the item(s) being received. Where possible item(s) will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item(s) cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. Any items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.
  • Always contact our customer service with a picture of the faulty item first, and they will help you further. Do not send any faulty items back before contacting us first.
  • EXCHANGES
  • Exchanges can only be accepted for the same item(s) in a different size, subject to availability and will only be made once we have received the returned item(s). We cannot reserve any items for an exchange.

FAULTY ITEMS

  • In case you receive a faulty or dirty item by mistake, always contact our customer service within 7 days of receiving the item.

 RECLAMATIONS:

If the item you have purchased shows any sign of a production error and does not live up to the standard you expected, please contact our customer service with a picture and your order number as soon as you notice this. Please understand wear and tear is not a valid reason for a reclamation, only obvious production errors can be approved. All reclamations must come in within 6 months from the day you received the order.
If the item shows any damage when you receive it, contact us within 7 days from receiving the item. 
Please be aware that if you do not contact our customer service first and / or the reclamation was not approved before you returned this to us, QKID.CLUB has the right to refuse the return. 

RECEIVING A REFUND

Refunds will be made to you within 30 working days of the cancellation date of the order (for items not shipped) or from when the returned item(s) are received by QKID.CLUB.  The refund will be credited to the same account that was used at the moment of purchase.

DUTIES ON RETURN

Please note we are unable to refund delivery or import duties.

CONTACT US IF YOU HAVE ANY PROBLEMS, COMMENTS OR REQUESTS – OUR TEAM IS HERE TO HELP YOU.